Complaints Procedure

If you are dissatisfied with the service we have provided then you have the right to complain. The Legal Ombudsman service has been operational since 6 October 2010 and is ultimately responsible for ensuring that complaints are handled appropriately.

However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can involve the Legal Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.

Timescales

In normal circumstances you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:

You must register your complaint with us within one year of the act or omission being complained about, or one year from the date when you should have realised that there was cause for complaint.
The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)

The Legal Ombudsman is allowed to exercise discretion to extend the one year time limit for specific clients if, on the evidence, it is fair and reasonable to do so.

Getting Started

To register a formal complaint, please write to us and include all the information suggested by the Legal Ombudsman - their website includes some useful resources.

In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services - these are:

You may also choose to make a report to the Solicitors Regulation Authority (SRA). This could be if you are concerned about our professional behaviour or conduct, such as for things like dishonesty, deliberately overcharging you, or treating you unfairly because of a characteristic such as your age, sex or disability.

You can find out how to make a report at https://www.sra.org.uk/consumers/problems/report-solicitor or contact the SRA at their details below:

Solicitors Regulation Authority,
The Cube,
199 Wharfside Street,
Birmingham,
B1 1RN
Tel: 0370 606 2555

From the outset Abdul reassured me, talked me through everything and put my mind at ease that I was in the best possible hands at a time of stress and panic. The process from our initial meeting was seamless and Abdul put plans in place for me to receive the best possible outcome in court with some ground work from myself. I honestly can't thank Abdul enough for his services, although he was there in a professional manner he also showed great understanding of my situation and helped me through a difficult time.
Carl Sykes
My husband had been charged with Drink driving case, Abdul Ali was amazing throughout. Every step of the way he was very professional. He kept in contact with us and was very consistent. He got us the result we were after. Can’t thank Abdul enough for his expertise.
Leanne
Abdul, can’t thank you enough for all that you have done for me. You certainly are a Drink Driving Specialist. You have saved my world. Words can’t describe what you have done for me. Jake Crank;
As a professional driver being off the road was not an option for me, Abdul’s experience & professionalism on the day resulted in the best possible outcome for me & would certainly recommend DFR Solicitors for all motoring offences Andy Cole

Our success statistics

95% Success Rate From West Yorkshire, Manchester, Cheshire or London we have a 95% success rate in defending motorists who have failed to identify drivers on a s 172 Notice received by police. S 172 places burden upon registered keeper to disclose driver details, on occasions this may not be possible, we have used our experience and expertise in successfully defending these type of cases.
Exceptional Hardship, 95% If you are in danger of reaching 12 or more penalty points, then ordinarily you will under risk of losing your licence, unless you can establish exceptional Hardship. We have an outstanding record in presenting these applications before the Court and over the last 4 years we have not lost a single case. We are exceptional in presenting exceptional hardship Arguments.
Special Reasons Special reasons differ from exceptional hardship, as this is mitigation in respects of the offence and not offender. We have successfully presented hundreds of applications where the client has been guilty but not disqualified as we have successfully presented special reasons.
Drink Driving Trials, 87% We have successfully defended 81% of all drink driving cases we have dealt with, with a combination of our knowledge and expertise and the use of reliable experts in the majority of the cases we have been able to establish that the prosecution cases have been defective evidentially.
No Insurance Trial, 92% No Insurance is strict liability offence, you either have valid insurance or you do not, however in some circumstances you may have relied upon information from your employer or a third party In these cases we have successfully defended motorists, allowing them to continue with their daily lives.
Overall Trials, 81% We are specialist motoring Solicitors and our expertise extends to all areas of motoring Law. We have a very high overall success rate when defending motorists particularly when the case has gone to a Trial, from speeding, using mobile telephone, to Death by dangerous driving.

Complaints Procedure

Timescales

Getting Started

Latest News

11 Unbelievable Things You Never Knew About Drink Driving

2nd time caught Drink Driving

5 Things You Should Never Say To The Police When Pulled Over

Make A Free Enquiry